This is the official Invitations by Melita facebook page. If you would like to keep in contact with the store for updates, news, and new stock, please join as a fan. email: invitationsbymelita@bigpond.com www.invitationsbymelita.com
There’s a fine line between bragging and humility! I know that there’s no other store like us in Canberra, but I was finding it a little difficult to write about what makes our store unique and special. In trying to answer this question, I took out the box of Thank you cards from my customers, and was inspired by why our customers like us and continue to come back:-
1. They love that they were able to make an appointment and they had me to themselves for an hour. Some couples needed 2 or 3 appointments, and all appointments are free.
2. The face to face service that we offer is immediate - we can “lay up” a design for customers to see on the spot. In the case of wedding invitations, customers love being part of a true collaboration of one of the most important correspondences of their lives. They love being a part of the process, and coming up with something unique that truly reflected them and their special day.
3. Customers appreciate the wonderful service they receive and the innovation in our designs and processes. We have been able to save them $$$.
4. Particularly grooms - can not believe that we have 92 different white papers in the store. You could never see the differences on a computer screen. Paper is a tactile thing - it’s unique! Different papers that we stock come from all over the world, and the touch and feel and quality is important. Paper and card needs to be of a certain weight to do the job that you want it to do. A part of what we do in the store is educating customers in paper and card - what kind of printer they need, what types of glues to use in different situations, etc. All lessons are free, and we loan out guillotines at no charge.
5. We often receive feedback like - “I was so happy you taught me how to DIY”, or “Thank you for printing/cutting our invites. We didn’t want to do that ourselves”. Basically, customers are grateful that we have three different types of service: 1. We teach customers to DIY, 2. We Print/Cut for them, 3. We take care of everything.
6. Retailers have better buying power, so not only are our prices competitive, we have a larger assortment of paper and our stock is fresher as it turns over more quickly.
7. With paper and printing, you get what you pay for. We only stock quality papers (there are plenty of cheap and nasty papers out there, but they’ll print on very poorly). We only buy from reputable companies, that we have been dealing with for 8 years. This is an important part of the supply chain, because if we order different items for you at different times, such as invitations, placecards and Thank you cards, you want the piece of mind that the colours of each will be the same each time.
8. Invitations by Melita is a bricks and mortar store, and has been for 8 years. Over that time we have become more than a paper shop or an invitation place. We’ve become an event store - able to offer more to our customers than invitations. We are able to help customers to achieve a total look for any event for any budget.
9. It’s hard for me to beat my own chest here, but Melita is a people person. She has 8 years experience helping lovely couples in the store, who recommend Melita to all of their friends and family. Word of mouth is by far our biggest advertising, and our most valued.
10. Invitations by Melita works by appointment Tuesday to Friday to give you one-on-one service , and Saturday is a “drop in” morning - meaning, no appointment necessary on a Saturday - it’s a great opportunity to pop in and see what our store offers.
Thank you for your time :)
Cheers! Melita
- Category:
- Local business